Terms & Conditions

About Us

These terms and Conditions govern the supply of goods sold by Help to Build Limited (company number 12555673), based at Studio One, Lymedale Court Enterprise Centre, Dalewood Road, Newcastle-Under-Lyme, ST5 9QH. Our Vat number is 347 0049 15.

These terms and conditions apply to any products you may purchase from us through our website, www.helptobuild.com. Please ensure you read all of our terms and conditions carefully before you order any products or services from us because, by ordering, you agree to be bound by them. Each time you place an order you will be asked to agree to these terms and conditions. If you do not accept these terms and conditions, you should not order any products or services from us.

If you want to ask us anything (whether about our products and services, this website, any of our terms and conditions or otherwise), then please contact us.


By placing an order with us through our website, you are confirming to us that you are at least 18 years old.

When placing an order from our website you will have the opportunity to check and correct any errors in your order up until the point at which you place the order. As a result of accepting these terms and conditions and clicking the “Confirm and Pay” button on the order summary page, no changes may be made to your order after this point.

After this order has been placed, we will take payment from your chosen payment method. If payment is successful, we will send you an order confirmation via email. Your order confirmation will include information such as your confirmation number. However, a contract between us will be formed only when we dispatch your order.

When we have dispatched the order, you will receive a communication by either email, text message or telephone from either us or the relevant delivery provider to confirm when your products will be delivered to you.

If we cannot provide you with a product in your order, we will notify you by telephone or email and a refund will be issued for the amount you paid for such products, including any delivery charges.

Price and payment

The price payable for the product (which includes VAT unless stated) will be the shown amount on the website when you place your order, except in cases of obvious error.

We will pass on changes in the rate of VAT. If the rate of VAT changes, between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

If a product we sell to you is incorrectly priced we will, at our discretion, either contact you for instruction before dispatching the product, or reject your order and notify you of such rejection via telephone, or email.

All products must be paid for, before the product is dispatched. This can be by either debit or credit card including Mastercard, VISA, PayPal and American Express.

When paying with PayPal please be reminded that all payments are subjected to approval by PayPal. Consequently, this means that if PayPal rejects your transaction your order will be declined. Alongside this we are not responsible for the card issuer or bank charges brought against the holder of the card as a result of our processing of your credit/debit card payment in accordance with your order or purchase or if PayPal charges you for making the order.

Trade customer do not have the right to delay payments paid via invoice. This includes case where counterclaims are being made, or a right off has been requested. With this in mind we are entitled at all times to be able to set off any debt or claim which we have made against you against any sums due from us to you.