Delivery Policy

 

We sub-contract our Delivery Service to credible transport service providers, renowned within the industry, however, we’ll always remain responsible for the performance of the Delivery Service.

If you have opted for a specific delivery option, your goods will be delivered within that time frame subject to Help to
Build receiving your order before the relevant cut off time and the items being in stock. In all circumstances we will do our upmost to deliver your order within the delivery date chosen by yourself. However please be aware that on some occasions this may not happen due to unforeseen circumstances, which may be out of our control. On these occasions we will do are best to contact you to rearrange an alternative delivery. Please note that in these circumstances we will not be liable for any loses which may happen as a result of delivery. If it is that your order has not been delivered within the expected delivery timescale please contact us.

Changing Your Delivery Date

If you would like to change the date of delivery, please contact us and we will see if this is possible. Please be aware that in some instances we may not be able to change this.

Important Information

When ordering from Help to Build, we will need you to provide us with specific information, this will enable us to deliver your order correctly, and will be recorded on your delivery document. If we are provided with the incorrect delivery information, we will not be liable for any products being delivered incorrectly or us having to cancel any orders.

Please note it is the purchaser’s reasonability to ensure that someone is in to accept the delivery of your order, when a signature is required. Therefore, if an item is not delivered for this reason, we will not accept blame.

When an item is delivered which requires signature you are expected to examine the products, check the condition of the packaging and whether the correct number of packages have been delivered. Your signature is confirmation that you have inspected your order, and are satisfied with the delivered goods.

Damaged Items

If goods are found to be faulty or damaged within 30 days of delivery, please contact the Help to Build Customer Service Contact Centre where we will at our discretion rectify any complaints. All faulty or damaged goods must be kept to allow us to thoroughly examine the fault. Failure to keep faulty or damage goods may jeopardise your claim. Even if the product is faulty the responsibility will be yours to cover cost of returns, however if your claim is successful, we will issue a full refund for the product and any delivery cost which you have incurred.

Returns and Cancellations

A return for goods can be created within 30 days of an order being placed. Please note Help to Build will only issue a refund if goods are new and unused, in their original packaging, and we have proof of purchase. You are responsible for any costs incurred in the returning of the goods. If returns have met our requirements then Help to Build will refund the full price via the original method of payment.

In circumstances such as the retail price decreasing in value, we may reduce the refund to reflect the reduction in retail price.